FAQ

SHIPPING

FREE DOMESTIC SHIPPING 🥂
All Orders Ship Within 3 Business Days
Small Packages Ship | USPS Priority Mail or UPS Ground
Medium | Large Packages Ship UPS Ground or FedEx Home Delivery
Expedited Shipping is Available for an additional charge at checkout.

CUSTOMS | IMPORT TAXES

INTERNATIONAL BUYERS

Customs fees are placed on physical goods that are imported into a country from another country or territory. These fees are applied to international sales, but never domestic.

As a buyer, you are responsible for paying the additional costs such as duties, taxes, and customs clearance fees. In some countries, Etsy is obligated to collect taxes such as VAT on imported goods, which are then sent to tax authorities. 

Rose Victoria Antiques is not responsible for customs fees, or delays due to customs.

CARE INSTRUCTIONS

*PLEASE DO NOT USE ABRASIVE MATERIALS / CHEMICALS ON ANY OF YOUR PIECES.

CERAMIC | POTTERY | GLASS
Mild soap, with a soft cloth. Hand or Air Dry.

DO NOT use Bleach to clean stained pottery, it will eat away at the glaze, and ceramic.

STERLING SILVER | SILVER-PLATE
Mild soap, with a soft cloth if washing needed.
Non-Abrasive Silver Polish, with a soft cloth, if polishing desired.

COPPER
Mild soap, with a soft cloth if washing needed.
Non-Abrasive Copper Polish, with a soft cloth, if polishing desired.

BRASS
Mild soap, with a soft cloth if washing needed.
Brasso Brass Polish, with a cloth, or magic eraser if polishing desired.

WOOD
Polish w/ Bees Wax Polish For Non-Food Items
Non-Toxic Food Safe Cutting Board Wax for Food Items
Tinted Wood Polish / Stain Can be used if discoloration / water damage happens.

RETURN & CANCELLATIONS

ALL SALES FINAL

Due to the antique and vintage nature of our products, all sales are considered final upon purchase. Our items carry the charm and character of their age, which often includes wear and imperfections that are intrinsic to their history. We kindly encourage our customers to thoroughly review the product descriptions, photos, and ask any questions before making a purchase.

Cancellations

We understand that circumstances can change. If you need to cancel an order, you may do so within 24 hours of placing your order. Please contact us as soon as possible within this timeframe to process the cancellation. Cancellations requested after the 24-hour period cannot be honored due to our commitment to quick and efficient processing of orders.

Problems with Your Order

We take great care in packing and shipping our items, ensuring they reach you in the best possible condition. However, if there is a problem with your order upon arrival, please contact us immediately. We are dedicated to addressing your concerns and will work with you to find a satisfactory solution. While all sales are final, your satisfaction is important to us, and we will strive to resolve any issues in a fair and reasonable manner.

Contact Us

For cancellations, questions, or concerns about your order, please contact us at:

Our customer service team is here to assist you from 9:00 AM to 5:00 PM, Monday to Friday.

Thank you for choosing Rose Victoria, we appreciate your support of our Family Business, and sincerely hope each piece you select brings joy and a touch of history to your space.