FAQ
SHIPPING + RETURNS
FREE LOCAL PICKUP @ Our Shop in Southern California – By Appointment
Free Shipping on Most! All orders ship within 3 business days — Ground USPS or UPS.
Expedited Shipping is Available for an Additional Charge @ Checkout.
This item is final sale and non-returnable.
CUSTOMS | IMPORT TAXES
INTERNATIONAL BUYERS
Customs fees are placed on physical goods that are imported into a country from another country or territory. These fees are applied to international sales, but never domestic.
As a buyer, you are responsible for paying the additional costs such as duties, taxes, and customs clearance fees. In some countries, Etsy is obligated to collect taxes such as VAT on imported goods, which are then sent to tax authorities.
Rose Victoria Antiques is not responsible for customs fees or delays due to customs.
CARE INSTRUCTIONS
PLEASE DO NOT USE ABRASIVE MATERIALS OR CHEMICALS ON ANY PIECES.
CERAMIC | POTTERY | GLASS
Mild soap, with a soft cloth. Hand or air dry.
Do not use bleach to clean stained pottery — it will eat away at the glaze and ceramic.
STERLING SILVER | SILVER-PLATE
Mild soap, with a soft cloth if washing is needed.
Use a non-abrasive silver polish with a soft cloth if polishing is desired.
COPPER
Mild soap, with a soft cloth if washing is needed.
Use a non-abrasive copper polish with a soft cloth if polishing is desired.
BRASS
Mild soap, with a soft cloth if washing is needed.
Use Brasso brass polish with a cloth, or a magic eraser if polishing is desired.
WOOD
Polish with beeswax polish for non-food items.
Use non-toxic, food-safe cutting board wax for food items.
Tinted wood polish or stain can be used if discoloration or water damage occurs.
RETURNS & CANCELLATIONS
ALL SALES FINAL
Due to the antique and vintage nature of our products, all sales are considered final upon purchase. Our items carry the charm and character of their age, which often includes wear and imperfections that are intrinsic to their history. We kindly encourage our customers to thoroughly review product descriptions and photos, and ask any questions before purchasing.
CANCELLATIONS
We understand that circumstances can change. If you need to cancel an order, you may do so within 24 hours of placing your order. Please contact us within this timeframe to process the cancellation.
Cancellations requested after 24 hours cannot be honored due to our commitment to quick and efficient processing of orders.
PROBLEMS WITH YOUR ORDER
We take great care in packing and shipping our items to ensure they arrive safely. However, if there is an issue upon arrival, please contact us immediately.
While all sales are final, your satisfaction is important to us, and we will work to find a fair and reasonable resolution.
CONTACT & APPRAISALS
Our customer service team is available Monday–Friday, 10:00 AM to 5:00 PM PST.
For cancellations, questions, or concerns about your order, please contact us at:
Email: Info@RoseVictoria.net
A Friendly Request:
We do not offer appraisals and do not purchase inventory from private individuals.
If you're reaching out about selling or appraising a personal collection, we kindly ask that you do not submit these requests.
Thank you for shopping small — and for supporting our family business.
We sincerely hope each piece you select brings joy and a touch of history to your space.
Follow us on Instagram for new arrivals, behind-the-scenes finds, and private sale previews:
📱 @RoseVictoriaAntiques
SHOP US ON YOUR FAVORITE PLATFORMS 🥂
From Chairish and One Kings Lane to Etsy, you’ll find our full collections available to browse and shop with ease.
CHAIRISH
Rose Victoria
Featuring refined English, French, and Americana antiques. From silver, ceramics, and hotelware to art, décor, and rare tabletop pieces—this shop embodies timeless elegance and historical craftsmanship.
CHAIRISH
New England Mercantile
A nod to coastal heritage and rustic living. Here you’ll find nautical décor, folk art, utilitarian stoneware, and vernacular treasures that tell the stories of everyday life across New England and beyond.
CHIAIRISH
The Queens Landing
Inspired by midcentury design and the British Royal Family. Bold, glamorous, and sophisticated—this collection celebrates the entertaining culture of the 1950s–1970s with crystal, barware, and pieces fit for royalty.
Chairish
Attic Marketplace
Our warehouse sale shop—a treasure trove of unique finds at accessible prices. Think of it as our “last chance” market, perfect for decorators, collectors, and treasure hunters looking for distinctive deals.
Rose Victoria | New England Mercantile | The Queen Landing
COLLECTIONS
Shop our curated collections onOne Kings Lane, featuringRose Victoria, New England Mercantile, and The Queens Landing—each offering timeless antiques and one-of-a-kind finds.
ETSY
THE FRENCH VINTAGE HOME
Curated timeless French antiques and vintage finds for the table, bar, and home.
From elegant ceramics and silver to rustic kitchenware and décor, each piece is chosen to bring a touch of French charm into everyday living.